Shipping, Order Tracking & Delivery


What is Bigstorehome’s Shipping Policy?

We at Bigstorehome strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-5 days from the date of purchase depending upon the location of the delivery. However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

  1. Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
  2. Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
  3. Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
  4. In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us at 097690 43441 (11AM - 6PM) or email us at support@bigstorehome.com.

Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing. 

If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs.150 will be levied on all orders, irrespective of order value.

 A shipping charge will be applicable to all orders outside mumbai. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

 *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

 

What is Bigstorehome’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under My Account on the Website to check your order status. 

How are orders placed on Bigstorehome delivered to me?

All orders placed on Bigstorehome are dispatched through one of our courier partners such as Dtdc, Blue Dart, Track On, Speed Post etc.

Does Bigstorehome deliver products outside India?

No. At this point, Bigstorehome delivers products only within India.

How can I get my order delivered faster?

Currently we do have a 48hrs delivery service with extra charges available to expedite the order delivery.